CILA Claims Professionals’ Conference 2025

Join the conversation: Navigating the changing world of loss adjusting

Join your peers for a one-day, in-person conference designed for professionals across the claims value chain. If you are involved in assessment, investigation, management, quantification, validation and resolution, this event is built for you.

Curated by claims professionals for claims professionals, this conference proudly showcases the roles of Loss Adjusters and Claims Practitioners in advancing the insurance industry through trusted leadership and the consistent delivery of fair, effective claims outcomes.

This year’s theme The Way Ahead, will address the most urgent and impactful issues facing the profession today. The agenda is packed with technical depth, thought-provoking sessions, and real-world relevance.

The full day’s programme will include:
• Evolving industry standards and regulatory change
• Rising customer expectations post-Consumer Duty Act
• The growing complexity of Business Interruption (BI) claims
• Digital innovation, AI adoption & the evolving fraud landscape
• Best practice when engaging with the Financial Ombudsman Service (FOS)
• Climate-related risk and sustainability in claims

The event includes plenty of opportunity to network with your community and explore the vibrant sponsor exhibition hall, while participating in a flagship event that keeps your knowledge sharp – and your CPD record on track. The day’s programme equates to seven CPD hours, supporting your professional development.

The conference day will end with an optional three-course dinner, open to non-conference attendees and ideal for relaxed networking and continued conversation.

Early bird discount applies until 31st July 2025.

Book your place now or contact the CILA team (info@cila.co.uk) to discuss group bookings.