SIG Update: Introducing the Fraud & Investigation SIG

We are pleased to announce that the Anti-Fraud Special Interest Group (SIG) has been renamed the Fraud & Investigation SIG.

This change reflects both the breadth of expertise within the group and the evolving demands of the insurance and claims professions. While fraud prevention, detection and mitigation remain central to our purpose, the revised name recognises that effective investigation extends far beyond fraud alone and is fundamental to achieving fair, evidence-based outcomes across all claim types and perils.

High-quality investigation requires a broad range of professional skills, including evidence gathering and evaluation, critical analysis, interviewing, fact-finding, report writing and decision-making. These capabilities underpin the work of claims professionals, surveyors, loss adjusters, investigators and technical specialists, regardless of whether fraud concerns are present. As claims become increasingly complex and customer expectations continue to rise, the importance of robust investigative practice has never been greater.

The new identity also reflects our commitment to promoting professional standards, developing capability and sharing best practice across the wider claims and insurance community. By placing greater emphasis on investigation as a core professional discipline, the SIG aims to encourage broader engagement and facilitate discussion on topics that support effective claim validation, customer outcomes, evidential integrity and technical excellence.

The Fraud & Investigation SIG will continue to provide a collaborative forum for members to exchange knowledge, share experiences and contribute to industry-wide conversations. Through thought leadership, practical guidance and professional development opportunities, the group will support members in strengthening both fraud-related expertise and wider investigative competencies.

Ultimately, this evolution reinforces our belief that strong investigative skills are at the heart of good claims management and are essential in delivering fair, consistent and defensible outcomes for customers, insurers and the wider industry.