Thank you for making our Claims Professionals’ Conference a success

With this year’s theme “The Way Ahead” the focus was firmly on the future, exploring the challenges, innovations and shifting expectations that are shaping the next chapter in claims. From in-depth analysis of recent policy decisions to insightful discussions on AI ethics, data use and client outcomes, every session delivered practical value. It was a real credit to all our speakers that the content remained so relevant and actionable throughout.

Equally important was the strong sense of collaboration and connection that carried through the day. The conversation didn’t stop after the final session. It continued through an enjoyable drinks reception and dinner, where new relationships were formed and ideas continued to flow.

More than anything, it was the people who made the day so special. The atmosphere was full of genuine engagement, with delegates openly sharing experiences, asking thoughtful questions and exploring fresh perspectives. It was encouraging to hear that many left with new contacts, a renewed sense of purpose and seven valuable CPD hours.  

We were delighted to receive such positive feedback from delegates, who shared their thoughts of the day and what they took away from the experience:

“What to say other than what an amazing conference by CILA! Great speakers and topics.  Food for thought on a range of topics and who we look for a way ahead.  Also great to catch up with colleagues and also meet new people throughout the event and network across the industry” 2025 Delegate

“Really enjoyed the CILA Claims Professionals Conference yesterday! Great to catch up with people, meet some familiar names in person, hear some fresh ideas, and get a sense of where things are heading in the industry” 2025 Delegate

“First time joining the CILA Claims Professional Conference. It was a great event that provided much insight of the development of the industry” 2025 Delegate

To everyone who joined us in Birmingham, thank you for making this year’s conference such a rewarding experience. A special thank you also goes to our speakers, sponsors and the dedicated volunteers who helped bring the day to life. 

Find out about other CILA events here.