CILA Manifesto 2024

"CILA envisions a profession that is agile, technologically proficient, and deeply human-centric."

The Chartered Institute of Loss Adjusters (CILA) is poised to address the challenges and opportunities of the next 3 to 5 years with a strategic vision that champions professional excellence, technological adaptation, and thought leadership across all technical disciplines, underpinned by a commitment to inclusivity, diversity and global collaboration.

Our manifesto commits to a future-proof profession that is equipped to navigate the complexities of an evolving risk landscape and to uphold the trust and efficacy of the insurance claims process. Crucially, this means supporting individuals in their professional development and output, to be respected, relevant and representative.