What makes a good TPA and TPA Claims Handler? A holistic overview of both

The paper highlights key requirements such as informed triage, proactivity, speed of payment, data capture, bordereaux reporting, provision of management information, use of technology, audit programmes, due diligence, staff training and learning from complaints. The author also references the thematic review by the Financial Conduct Authority (FCA) and comments on how this has promoted improvement in the TPA sector.