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What makes a good TPA and TPA Claims Handler? A holistic overview of both

In this paper the author reflects on the varied skills and capabilities that are required of a modern third party administration (TPA) company and its claims handlers.

The paper highlights key requirements such as informed triage, proactivity, speed of payment, data capture, bordereaux reporting, provision of management information, use of technology, audit programmes, due diligence, staff training and learning from complaints. The author also references the thematic review by the Financial Conduct Authority (FCA) and comments on how this has promoted improvement in the TPA sector.

File Type: pdf
Author: Ross Macpherson